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Terms of Trade

User Agreement

Summary

As Good As Gold Australia would like to point out that the following User Agreement governs your purchase and sale transactions, including placement of purchase orders from AGAGA and sales orders to AGAGA as applicable, and applies to all customers and users online and offline, effective as of the 1st of September 2015.

Please carefully read our User Agreement, as you agree that by using the website www.asgoodasgoldaus.com.au and other services provided by As Good As Gold Australia (AGAGA), including placing orders with us, you are agreeing to the following Terms of Trade. These terms apply to all purchases and buy backs, whether made through the website, by phone or otherwise.

A few key points that you should consider before continuing to read our Terms of Trade:

  • As soon as you place an order online with us, you enter into a binding contract with AGAGA and the price is locked-in at the point of submission.
  • The purchase price is locked-in and you are allocated a maximum of 2 business days to make payment to AGAGA.
  • If you default in your performance of payment, you agree to take full responsibility and liability to AGAGA for any cancellation fee and/or market loss.
  • AGAGA are required by AUSTRAC to collect adequate KYC information and properly identify you. Please note, any transactions of $5,000 or more, AGAGA are required to sight and scan your drivers licence to complete an ID check.
  • Prices of precious metal products are live and automatically update every 2 minutes.
  • All investments involve risk - precious metals (gold, silver, platinum, palladium, bullion, coins, rounds and bars) are no exception.

Buying from Us

Purchase Order Price Confirmation
 As soon as you place an order online with us, the price is locked-in at the point of submission, except for orders exceeding $20,000 in value. There will be no other added commissions, except for charges on shipping, handling and insurance where applicable. In the event your overall order exceeds $20,000 in value, you will need to pay a 10% deposit immediately, and send us a bank receipt of confirmation that the payment has been sent in order for us to confirm the final lock-in price of your order, which is subject to change. The purchase price is then locked-in for the next 2 Business Days and that is the time frame you are allocated to make full payment to AGAGA. You must ensure that your payment is sent and received by AGAGA within 2 business days of your confirmed purchase to validate your locked-in price. A confirmation number will be emailed to you, confirming your purchase.

Purchase Order Changes
 Unfortunately, changes cannot be made to purchases once they are confirmed and a confirmation number has been issued. Please take the time upfront to ensure that what you want is exactly what you request from AGAGA, as reflected in your purchase.

Purchase Order Cancellations
 Once your purchase is confirmed with AGAGA, (a) all prices are locked-in, and (b) there is a binding contract between us for your transaction, and as a result, any market risk for breach is transferred to you at the time your purchase is confirmed. At AGAGA, we believe that is a benefit to you because you know the price you are getting at the time your purchase is locked-in. You have no right or authority to cancel your order. If you default in your performance of payment, we reserve the right to cancel your purchase at any time and for any reason. Cancellations are subject to our Market Loss Policy plus a seventy dollar (AU$70) cancellation fee. Future purchases will not be permitted by you until all market loss and cancellation fees are paid in full.

AGAGA reserve the right to refuse or cancel any purchase orders at any time, including if it is deemed questionable or of significant risk to AGAGA regardless of payment method and price confirmation and in such case, you waive any right to any claim or actual damages of any kind or nature whatsoever.

Purchase Order Payment Requirements
 AGAGA specifies that full payment must be received within 2 business days from the date your purchase is confirmed, and a 10% deposit is required upfront for any order exceeding $20,000 in value to absolutely confirm your locked-in price. If you default and payment is not received within the time frame mentioned above, AGAGA reserves the right at its sole discretion to either (a) accept your payment; (b) adjust the locked-in price to reflect new market conditions; (c) refuse your payment and cancel your purchase; (d) close your account; and/or (e) exclude you from placing future trades and purchases with AGAGA. If you default in your performance of payment, you agree to take full responsibility and liability to AGAGA for any cancellation fee and/or market loss, as per our Market Loss Policy.

It is always best to initiate your payment immediately after it is confirmed to complete your transaction with AGAGA at the locked-in price and avoid any possibility of defaulting. If you are at all concerned about the timeliness of your payment being received by AGAGA, it is often best to notify us by phone or email that payment has been initiated and is on the way.

Sending Your Payment

Payment instructions will be shown on the final page at checkout and again by email with your confirmation number based on the payment option you selected. If you default on payment and you do not meet the requirements, AGAGA reserves the right to cancel your purchase at any time.

AGAGA reserves the right to refuse or cancel any purchase orders at any time, including if it is deemed questionable or of significant risk to AGAGA regardless of payment method and price confirmation and in such case, you waive any right to any claim or actual damages of any kind or nature whatsoever.

Payment Options
 Depending on your purchase amount, there are a few options available for you to send your payment. AGAGA accepts payment with via Bank Transfer, Cheque or Cash.

Bank Transfer
 If you would like to perform a bank to bank transfer, you will be given our banking details on the final page at checkout and again in an email with your confirmation number. A bank transfer is the preferred method of payment for any purchase amount, however, AGAGA stipulates that full payment must be received within 2 Business Days from the date your purchase is confirmed, otherwise you could be at risk of defaulting. It is best to include your confirmation number as a reference on the bank transfer and send us a screenshot or receipt to verify that payment is on the way.

Cheque
 Even though cheques are a slower method of payment we can accept personal or bank cheques. You will be shown where to send the cheque on the final page at checkout and again in an email with your confirmation number. We must receive the cheque within 5 Business Days from the date your purchase is confirmed, as well as notification from yourself that the cheque has been dispatched. AGAGA will require up to an additional 5 business days to allow any personal or bank cheques to clear.

Cash
 If you live locally in South Australia (where circumstances permit), you have the option to pay us COD (cash on delivery). If you select the option to pay in cash, it would be suitable for smaller orders up to $5,000. If you select the option to pay in cash, you agree to pay the full amount of your purchase in cash on delivery or within 2 Business Days from the date your purchase is confirmed (whichever is sooner).

Selling to Us

At AGAGA, our extreme loyalty and service to our existing purchasing clients means that we can offer you a more competitive price when it comes to selling your precious metals to us. In saying this, we will only accept precious metals that have been purchased from AGAGA by the customer in question. The products must be in mint condition and currently listed on our website. It is important for you to note that AGAGA are not obligated and may not always be in a position where we will be able to accept Buy-Backs from our customers. This may be a rareity based on given circumstances at the time, so please give our team a call on 1300 295 833 to see if we are able to accept a Buy-Back trade.

Buy-Back Physical Delivery
 If you live locally in South Australia, you may physically deliver your precious metals to a pre-arranged drop off location by appointment only. If you would like to make a delivery appointment, please call us on 1300 295 833.

Buy-Back Delivery Terms
 Once your Buy-Back has been confirmed, you may not cancel and are obligated to send the agreed on quality and quantity of precious metals to AGAGA. After confirmation, your Buy-Back transaction to AGAGA may be cancelled if you default in the performance of any of these requirements: (a) you do not call and provide us with the tracking number by the end of the following business day after confirmation of the Buy-Back to us; (b) we do not receive the Precious Metals that are part of such Buy-Back transaction to us within 5 Business Days; and/or (c) Precious Metals are received but do not meet the quality standards, agreed quantity and/or any other non-compliance by you. Additionally, If your Buy-Back transaction obligations are not met and/or your Buy-Back transaction is cancelled by AGAGA, you agree you are responsible for and liable to cover any market loss we might or do incur by accepting the Buy-Back agreement to buy from you. This is covered in our market loss policy. Furthermore, at our sole discretion, you may not be permitted to buy from or sell to us in the future.

It is advised that you keep in touch with us by phone or email throughout the Buy-Back process and let us know as soon as the precious metals leave your hands so we can track the progress of the shipment. If there is a delay due to the courier or any other reasonable reason, we may, but are not obligated to, extend the deadline on a case by case basis and at our sole discretion. We reserve the right to cancel any Buy-Back at any time and for any reason. All risk or loss in any Buy-Back transaction is borne by you until AGAGA takes actual physical custody and control of each and all of the products that are the subject of the Buy-Back agreement.

Getting Paid
 As soon as we receive the package with the precious metals outlined in the Buy-Back agreement, and after we have confirmed the quality, quantity and otherwise the entire accuracy of the transaction, we will typically send the payment due to you within 3-5 Business Days as either a direct deposit into your nominated bank account or a cheque sent priority mail.

Buy-Back Cancellations
 Once your Buy-Back is confirmed with AGAGA, (a) all prices are locked-in, and (b) there is a binding contract between us for your transaction, and as a result, any market risk for breach is transferred to you at the time the Buy-Back is confirmed. At AGAGA, we believe that is a benefit to you because you know the price you are getting at the time your Buy-Back is locked-in. There is no reason that Buy-Back agreements should or are allowed to be cancelled by yourself. However, If you default in your performance of shipment, quality, quantity or any other act required by you to complete the Buy-Back transaction as required, we reserve the right to cancel the Buy-Back agreement at any time and for any reason. Cancellations are subject to our Market Loss Policy plus a seventy dollar (AU$70) cancellation fee. Future transactions will not be permitted by you until all market loss and cancellation fees are paid in full.

AGAGA reserve the right to refuse or cancel any buy backs at any time, including if it is deemed questionable or of significant risk to AGAGA regardless of payment method and price confirmation and in such case, you waive any right to any claim or actual damages of any kind or nature whatsoever.

Buy-Back Fees
 At AGAGA we are proud to announce that there are no hidden fees or charges attached to Buy-Back transactions. The prices that are quoted are the prices we will pay.

Customer Identification Requirements

As Good As Gold Australia are required by Australian legislation (the Anti-Money Laundering and Counter-Terrorism Financing Act 2006) as governed by the Australian Transaction Reports and Analysis Centre (AUSTRAC) to collect sufficient Know Your Customer (KYC) information and properly identify you.

AGAGA are required by law to collect and retain personal information from our customers that is required by AUSTRAC regardless of the size or regularity of orders placed by the customer. You are only required to provide your personal information to AGAGA and complete an ID check once. After provision and verification of your personal identification information required, you will not need to provide us with such information on future orders unless your information changes. You are also required to advise AGAGA of any change in your personal identification information and to provide us with updated documents for verification by AGAGA.

AGAGA have a responsibility under the AUSTRAC AML/CTF Act 2006 to gather adequate personal identification information from all our customers and gather as much KYC information as possible to minimise the risks involved with money laundering and terrorism financing that could potentially impact the business, the industry and the welfare of the Australian economy.

Please note, for any transactions of $5,000 or more, AGAGA are required to sight and scan your drivers licence to complete an ID check. This is a "once-off" requirement and hence subsequent transactions will not require this process to be repeated. AGAGA will not be able to release your precious metals for collection or delivery until these requirements are met in full.

First time customers or existing customers of AGAGA who purchase or sell precious metals with us ($5,000 or more) are required to present their drivers licence to us so that AGAGA can sight and scan it to identify the individual. If customers are based locally or interstate and are unable to meet with us in person, they may scan their drivers licence and email it through to our team.

Individuals
 As an individual, to verify and complete an ID check you must enable AGAGA to establish your identity, date of birth, residential address and signature. A sight and scan of your drivers licence will adequately complete the ID checks that are required to fully verify you as an individual.

Self Managed Super Funds
 Self Managed Super Funds are required to provide the above private identification information as an individual, as well as documentation identifying the fund name and ABN.

Companies & Trusts
 Companies and Trusts are required to provide the above private identification information as an individual, as well as documentation identifying the company or trust name and ABN.

In certain circumstances, AGAGA may require more documentation in order to be able to fully verify you and align with our AML/CTF policy and obligations set by the AUSTRAC AML/CTF Act 2006.

Risks

All investments involve risk - precious metals (gold, silver, platinum, palladium, bullion, coins, rounds and bars) are no exception. The value of a bullion coin (American Eagles or Canadian Maple Leafs) is affected by many economic factors, including the current market price of bullion, the perceived scarcity of the coins and other factors. Some of these factors include the quality and current demand and general market sentiment.

Therefore, because both bullion and coins can go down in price as well as up, investing in them may not be suitable for everyone. Since all investments, including bullion and coins, can decline in value, you should understand them well, and have adequate cash reserves and disposable income before considering a bullion or coin investment. It is always best to seek independent professional advice on investments of any nature and it is recommended you consult a financial advisor and/or your accountant.

AGAGA guarantees that every product that we sell is genuine and that all precious metal items do contain the weight, fineness, and purity that we have advertised. All investments, of every type, involve some level of risk and precious metals are no exception. Like many markets, the precious metals market is speculative, and it is unregulated. The value of any bullion item is generally determined by current spot price of the underlying precious metal, and by the supply and demand for these particular products. These prices will fluctuate throughout the day/night while the precious metals market is open. If you are considering purchasing precious metals as an investment, you should assess the stability of the current market and consult your financial advisor and/or your accountant for advice.

Miscellaneous

Availability
 The availability time frames that are shown for products on our website are given as an indication only and should be regarded as an estimate based on time frames provided by the mints and our suppliers. These availabilities are subject to change without notice

In the circumstances where mints are experiencing high volumes of sales, AGAGA will notify you of any major delays caused by supply and demand complications that may prevail. Under these circumstances, AGAGA reserves the right to delay delivery, and you waive the right to any claim or actual damages of any kind or nature whatsoever. If there is a particular product that you require urgently, it is often best to call or email us before placing your order online to make sure we can get it to you within a reasonable time frame.

Pricing or Typographical Errors
 The prices on our website are automatically updated every 10 minutes based on the spot price of gold, silver, platinum and palladium precious metals. On the extremely rare chance, where the pricing feed or typographical information is inaccurate, AGAGA shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item, and accordingly, will not be required to honour the purchase at the quoted price. If there is an issue with typographical information or an item is incorrectly priced, AGAGA will notify you as soon as possible and accordingly rectify the feed to the correct price. AGAGA reserves the right to update prices and availability without prior notice.

Third-Party Site Links
 Any link to a third party website is provided in good faith with the best of intentions by AGAGA as a means for directing you to the most relavent information available. AGAGA make no representation of any kind as to the security, correctness, suitability or reliability of any content appearing on third party websites. These third party websites are not under our control and you agree to access these third party websites at your own risk. AGAGA are not responsible for any loss or damage suffered by you as a result of your use of a link provided on our website to a third party website.

Shipping Policy

AGAGA have partnered with Toll Priority as our first choice shipping carrier, to insure that you receive your products from the fastest and most reliable shipping service in Australia. Every package that leaves our warehouse is fully insured by AGAGA and often delivered on the next business day, or up to a maximum of 3 days (depending on delivery location) after the day it is dispatched.

At checkout, you will be given the option to select Local Pickup if you are located in South Australia, or Toll Priority for delivery anywhere in Australia. AGAGA will only arrange a shipment to you once we are satisfied that payment has been fully received or cleared, as it is against our policy to ship anything prior to receiving payment for products in full. Typically, orders are sent out within 3-5 business days after receipt of payment, however this is all based on the availability of products at the time. We will automatically send you a notification with a tracking number when your shipment is ready to leave our warehouse.

Shipping, Handling & Insurance Charges
 Currently, all purchases are shipped at a base rate of $16.00 anywhere within Australia. There are no additional handling or insurance charges, as these costs are always covered by AGAGA on every shipment. All shipments must be shipped to a physical address (not a PO Box) and an authorized signature is required on delivery. Delivery zone surcharges may apply.

Shipping Insurance
 AGAGA insures all of its shipments to you for the sale value of the enclosed product purchased from AGAGA, subject to the following limitations. We must be notified of a lost package within five (5) days from the ship date of your order. Should anything happen while your package is in transit to you, you might be eligible to claim coverage under our insurance policy provided that you directly receive the package from our designated courier. Neither we, nor our insurance company, accepts any resonsibility if you have left instructions with any carrier or delivery service to leave parcels for you with someone else (a third party) or without the need for your signature. In any such case, your package will not be covered for insurance by AGAGA.

When we ship to you, if products are lost or damaged in transit, it is our responsibility at AGAGA to cover any insurance or damages. If we determine the package is lost or damaged, we reserve the right to re-ship your items or refund your money at our discretion, and AGAGA shall have no further responsibility or liability to you. If there is any disruption in the delivery of a package to you, you agree to cooperate with us in any investigation or claim process and to take every reasonable action requested of you in the process.

Order Discrepancies
In the event you discover a discrepancy or error with the items received within your order after delivery, AGAGA provide a window of 48 hours after confirmed delivery for you to notify us of such discrepancy, and we will investigate accordingly. Any notification provided after this time frame will be considered on a case by case basis for further investigation.

Returns Policy

We want our customers to be satisfied and we guarantee your satisfaction at AGAGA. At your request, we may, but are not obligated to provide you with a refund, return and/or an opportunity to exchange a product for an identical product in the event where the item is damaged, tampered with, or not the products you initially ordered. If we agree to do so, such exchange must be made within ten (10) business days from the date on which the customer receives their products and only to those customers who timely and properly notify our team by phone at 1300 295 833. If approved, our team will give you written confirmation that the exchange request has been approved.

Shipping and handling charges are non-refundable. For approved returns and/or exchanges, you must carefully package the products, as you are responsible for the cost of return shipping and the risk of loss during the return shipment as part of the exchange. AGAGA reserves the right, at its sole discretion, to reject any return and/or exchange that does not comply with these requirements. If an exchange is requested, we reserve the right to accept or refuse the exchange request at our sole discretion, and require you to pay for any market loss on approved exchanges. Any market gain on refunds shall vest in and remain the property of AGAGA.

Market Loss Policy

At AGAGA, we highly rate ourselves as being extremely honourable in our dealings with all our customers and believe that our emphasis on this policy provides for a mutual relationship of trust and integrity with our customer base. Due to rapid changes that are taking place in financial markets and the global economy, the spot price of precious metals continually fluctuates by the second and this can either cause market loss or market gain to AGAGA if you default on a transaction.

If you are buying or selling to AGAGA and we have issued you with a confirmation number, you are committed to a binding contract with us. The transaction price is locked-in and any corresponding market risk is transferred to you. At AGAGA, we believe that is a significant benefit to you because you know the price you are getting at the time the transaction is confirmed. If you default in your performance of payment, shipment or any other act required by you, we have the right to cancel the transaction. If the transaction is cancelled, you agree you have full responsibility and liability to AGAGA for any market loss plus a seventy dollar (AU$70) cancellation fee. You also accept full responsibility and liability to pay AGAGA for all fees and costs associated with our efforts in collecting from you. Any market gain on transactions shall vest in and remain the property of AGAGA, and AGAGA shall have no responsibility to you for market gain.

Any future purchases or sales will not be permitted by you until all market loss and cancellation fee balances are paid in full. Only after written confirmation by AGAGA for your payment of the AU$70 cancellation fee plus any market loss, will we relinquish any further action against you and your responsibility for any breach by you and all resulting damages owed to AGAGA. AGAGA reserves the right to refuse or cancel any purchases or sales orders at any time and for any reason.

Privacy Policy

 

Disclaimer

The AGAGA website may contain information, articles or links to third party websites. The information conatined on our website is provided in good faith but no representation or warranty of any nature is made as to the completeness or accuracy of such information.

Any information provided on our website is strictly for informational purposes and is not financial or investment advice. AGAGA do not and will not give financial or investment advice and you agree that we are not responsible for any investment decision mady by you. All investments involve different levels of risk and you should ensure you have sufficient experience and knowledge to make an informed decision to purchase prior to placing any order with AGAGA. We recommend all customers to seek professional advice before proceeding with any decision to invest in bullion offered for sale by AGAGA.

Past Performance is no indication of future returns. We believe that the information contained throughout our website is accurate and reliable, but no warranty or liability is given and no responsibility to any person by reason of negligence is accepted by As Good As Gold Australia or an member, employee or consultant of As Good As Gold Australia. All information is provided without regard to any particular person's individual circumstances, investment objectives, financial situation or needs. Potential investors should seek independent professional advice and when purchasing bullion in a super fund it is recommended you consult a financial advisor and/or your accountant.